The COT Fire Department recognizes a person’s need for medical help can extend beyond a 911-emergency medical response and sometimes that need can perpetuate over-use of 911 emergency services. Over-use of 911 EMS by individuals, agencies, and multi-family addresses can have a major impact on emergency response times throughout the entire community.
COT Fire Department non-emergency medical services work to educate on the appropriate use of 911-EMS, mitigate over-use of the 911-EMS system, and assist people in obtaining appropriate medical resources and services. A priority for the department is to ensure community members stay safe and healthy in their homes and in the community.
The Case Management Team includes registered nurses, social workers and non-clinical staff who provide expertise in all aspects of complex care. Staff assists individuals in making healthy choices and connecting with needed health services. Health services include physical health (chronic illnesses, etc.), mental health and wellbeing, chemical dependency (opioid, alcohol, etc.), and social services (food, transportation).
