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TacomaFIRST 311

TacomaFIRST 311 Customer Support Center
Reopened to the Public on August 2

Starting Monday, August 2, 2021, walk-in counter service reopened to the public 8 AM to 5 PM, Monday through Friday. The Customer Support Center can be reached by calling 311 within Tacoma city limits or (253) 591-5000 from anywhere else.  


One-Stop Shop for City Services

The City of Tacoma’s Customer Support Center which provides a “one-stop shop” for City services, and offers a concierge feel in the way of reception, face-to-face interaction, 311 telephone support, online resources and mobile app connectivity, has relocated to a larger space on the second floor of the Tacoma Municipal Building (747 Market Street, Room 220).


As part of continued efforts to further the “one-stop shop” experience, the City's Tax and License Office has also relocated to the new Customer Support Center location. 


Since launching in the fall of 2013, the needs of more than 392,000 Tacoma community members have been addressed by the Customer Support Center.


Online Resources

Ask a question with TacomaFIRST 311Customers can continue to utilize TacomaFIRST 311 online resources to access more than 700 answers to commonly asked City-related questions, submit and track more than 70 types of requests for City services, and direct questions to City departments. 

Mobile App 

Download the TacomaFIRST 311 mobile app for your Apple device in the Apple App Store
Download the TacomaFIRST 311 mobile app for your Android device in the Google Play Store

The TacomaFIRST 311 mobile app - available for both Apple and Android devices - continues to be available to customers who wish to make and track non-emergent City service requests, and find answers to frequently asked questions, from anywhere with smartphone connectivity.



Telephone Support

Customers can continue to dial 311 within Tacoma city limits or (253) 591-5000 from anywhere else. 


747 Market Street
Second Floor
Tacoma, WA 98402
(253) 591-5000
Map and Directions

Monday through Friday
8 AM - 5 PM
Except observed holidays

La'Toya Mason
Customer Support Center Manager

Customer Support survey