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The five utilities - Solid Waste, Surface Water, Wastewater, Tacoma Power and Tacoma Water - have a number of services to help customers who qualify for help paying their bills. See payment assistance for more information or call (253) 502-8369.
Wastewater, Surface Water, and Solid Waste Cost of Service Rate Study
In early 2016, the City of Tacoma Environmental Services Department engaged Raftelis Financial Consultants, Inc. (RFC) to update the financial plan and cost of service rate study for its three utilities: wastewater management, surface water management, and solid waste management. The goal of the study was to ensure that rates are equitable to all customer classes while also providing the ability to recover sufficient revenue to fund the operating and capital expenses of the utilities, thus ensuring financial stability. Rate models for each of the utilities were developed as an important part of the study and have since been improved and continue to provide financial projections and rate proposals contained in this report.
View the 2019-2020 Environmental Services Rate Report.