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Community Survey

2024 Community Survey

The 2024 Community Survey will be conducted in the Spring and early summer of 2024, results hopefully will be published in August of 2024. 


2021-2022 Community Survey

The 2022 Community Survey was conducted between November 15, 2021 and January, 2022. 750 Tacoma residents were be randomly surveyed on which City services they feel are important and what future challenges the City might face. The results of the survey were shared with the City Council at the March 29th Study Session. The full  report is available here.  

See FAQ's on the 2021-2022 Community Survey Here. 


2019-2020 Community Survey

The City of Tacoma conducted a community survey from November 4, 2019 through December 31, 2019. A total of 750 randomly sampled households – 150 from each Councilmanic District – across Tacoma had the opportunity to identify which services and issues they feel are important, which service areas have improved over time, and which service areas could improve in the future. The community survey, administered by MDB Insight, assessed the City’s performance in its major service areas and helped the City better understand community members’ perceptions of these service areas and other community concerns. The survey findings will help define the community’s current priorities and aid the City’s ongoing planning and improvement processes. 

Delivered in English and in Tacoma’s five primarily-used languages other than English – which are Spanish, Russian, Vietnamese, Korean and Khmer – the community survey was conducted through calls from the telephone number 
(866) 415-0012 to randomly sampled Tacoma landlines and cell phone numbers. Those called had the opportunity to take the community survey at that time or schedule a later time to speak to an interviewer in their preferred language. If a call was missed, no message was left, but another call back may have been received at a later time. Alternatively, those called could have chosen to complete the community survey online in their preferred language by letting the caller know at the time of the call.


Callers asked participants for general demographic information including age (but not date of birth), gender, race, annual family income, monthly housing costs, and whether ones residence is rented or owned. Callers never asked for social security numbers or banking/credit card information. While specific residential addresses were not provided to the City of Tacoma as part of the dataset and report, general location information at the Councilmanic District level was used to help in an analysis of differences in service levels.

Check out the 2022 community survey results here.


Check out the previous survey results from 202020182014, and 2010.

If you have questions about the survey, please contact Reid Bennion in the Office of Management & Budget at rbennion@cityoftacoma.org or (253) 591-5116.