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Customer Service

Environmental Services Utilities Customer Service


Call Environmental Services M-F from 9 AM to 4 PM at (253) 502-2100 for:

• wastewater, surface water and solid waste billing inquires
• to request a change of service
• to request replacement containers
• to schedule a Call-2-Haul appointment
• to report missed pick-ups
• questions regarding drop-off boxes


Call Tacoma Public Utilities at (253) 502-8600 for:

• power/electricity inquires
• water inquiries

Visit Tacoma Public Utilities online for information about payment options, starting, and stopping service, credit and deposit policies, utility bill assistance and business hours for Tacoma Power and Tacoma Water.


24-Hour Emergency Lines:

• Sewer Backups: (253) 591-5585
• Storm Drain Flooding: (253) 591-5585

• Pollution Hotline: (253) 383-2429 (Leave confidential message 24 hours per day.)