One-Stop Shop for City Services
The City of Tacoma’s Customer Support Center which provides a “one-stop shop” for City services, and offers a concierge feel in the way of reception, face-to-face interaction, 311 telephone support, online resources and mobile app connectivity, is located on the second floor of the Tacoma Municipal Building (747 Market Street, Room 220).
Starting Monday, August 2, 2021, walk-in counter service reopened to the public 8 AM to 5 PM, Monday through Friday. The Customer Support Center can be reached by calling 311 within Tacoma city limits or (253) 591-5000 from anywhere else.
Since launching in the fall of 2013, the needs of more than 500,000 Tacoma community members have been addressed by the Customer Support Center.
Major Upgrade to Mobile App and Online Platforms Now Complete
During the May 24, 2022 Study Session, the Tacoma City Council received an update from Tacoma FIRST 311 Customer Support Center staff on a major system upgrade that was underway.
This system upgrade was completed on June 20, 2022.
Powered by SeeClickFix, the upgraded system includes a new version of the mobile app, available for free on Apple and Android app stores, that makes it easier for Tacoma community members to:
• Notify the City of Tacoma of requests for non-emergency City services.
• Tag locations using enhanced mapping features.
• Attach photos of specific problems/requests.
• Receive timely responses from the City of Tacoma.
• Be notified of specific requests and general City of Tacoma updates.
Android users will need to manually remove the old Tacoma FIRST 311 mobile app and install the new one. This requirement does not apply to Apple users.
Online Resources
Customers can continue to utilize Tacoma FIRST 311 online resources to access more than 700 answers to commonly asked City-related questions, submit and track more than 70 types of requests for City services, and direct questions to City departments.
Mobile App
The Tacoma FIRST 311 mobile app - available for both Apple and Android devices - continues to be available to customers who wish to make and track non-emergent City service requests, and find answers to frequently asked questions, from anywhere with smartphone connectivity.
Telephone Support
Customers can continue to dial 311 within Tacoma city limits or (253) 591-5000 from anywhere else.