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Online ADA Grievance /Complaint Page

Online ADA Grievance / Complaint page


This site may be used by a citizen to report an Americans with Disabilities Act violation, issue or problem to the City of Tacoma. The City of Tacoma's ADA manager should be able to investigate the report and respond in a timely manner.


Online ADA Grievance / Complaint form

City of Tacoma
Grievance Procedure under
The Americans with Disabilities Act

If you wish to file a complaint alleging discrimination on the basis of disability in the provisions of services, activities, programs, or benefits by the City of Tacoma, please see the following instructions. This grievance procedure may be used by anyone (other than City of Tacoma employees).

You may submit your grievance in writing or contact us by phone. Information should include a description of the alleged discrimination such as the location, date, and details of the problem. In addition, if you would like to be contacted, please include your name and contact information.

Please submit your complaint to the City of Tacoma’s ADA Coordinator at:

Public Works Department

747 Market Street, Room 522

Tacoma, WA   98402

253-591-5785 (fax-253.591.5533)  (TTY-253.591.5153)


Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will contact you or your representative to discuss the complaint. The ADA Coordinator will provide a determination in writing or by phone as soon as practicable, depending on the complexity of the issue. The determination will explain the City of Tacoma’s position and offer resolution of the complaint. If the response does not satisfactorily resolve the issue, you will have 15 calendar days after receipt of the response to file an appeal. The appeal should be made in writing or by phone to the Director of Public Works at the City of Tacoma, 747 Market Street, Room 408, Tacoma, WA 98402 or by phone: 253-591-5067, TTY- 253-591-5153.



429px-International_Symbol_of_AccessTo request an alternate means of filing a complaint or to receive this information in an alternative format, please contact the City of Tacoma’s ADA Coordinator at 253-591-5785 or TTY- 253-591-5153

Grievant Name 


Person Preparing Complaint (if different from Grievant):                         


Preparer Relationship to Grievant


Contact Person:

Street Address & Apt. No.: 










Email Address: 


Select method of Contact: 


 Please do not Contact me, but contract preparer person above


Please specify any location(s) related to the complaint or grievance (if applicable):


Please provide a complete description of the specific complaint or grievance:


Please state what you think should be done to resolve the complaint or grievance:

 By checking this Signature Checkbox, you are stating that this is legal by local, state and federal laws.





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