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HOPE Program

Holistic Outreach Promoting Engagement (HOPE)


In 2023, the City of Tacoma Fire Department established a team intended to respond to behavioral health crisis and effectively engage with people impacted by mental health, substance use, and co-occurring disorders.


HOPE stands for Holistic Outreach Promoting Engagement. Our program will support community members during behavioral health crisis scenarios, and the first responders, courts, jails, community providers, and hospitals supporting those same community members. The HOPE program is part of the City of Tacoma's broader alternative response initiative. 

HOPE Program Van



To be Tacoma's response to behavioral health crisis.



Provide holistic, person-centered, recovery-oriented care to the community.



Instill HOPE, to first responders, the person experiencing a behavioral health crisis, their support system, and provide a collaborative and understanding approach to resources in the community.


The launch date for this program is September 2023.


Calling 911 is currently the only method to contact and request HOPE support services related to a behavioral health crisis. HOPE will utilize various modalities when supporting a person experiencing behavioral health crisis. One will be motivational interviewing, as well as a solution focused approach to determine what the person’s goal or desired outcome is and to determine how much buy-in the person has in relation to their goal/desired outcome. Motivational interviewing and a solution focused approach are frequently utilized during community-based outreach and behavioral health crisis response. As this program will also staff medical personnel, people receiving services can also engage in short term medication management, Medication Assisted Treatment aka MAT services, and basic medical and wound care. The HOPE program will provide crisis intervention, de-escalation, risk assessment, safety planning, mental health evaluation, connection to and coordination of ongoing stabilization services and resources, and case management.


Additional Community Resources/Services

For more information or questions regarding the HOPE program contact Cassie Hallstone and Aleesia Morales at tfdhope@cityoftacoma.org


If your or someone you know is experiencing a behavioral health emergency such as being a danger to self, or others please contact 911. 


If you or someone you know needs support or telephonic behavioral health crisis intervention, please contact the National Suicide and Crisis Lifeline at 988 or the Pierce County Regional Crisis line at 1-800-576-7764 or text 741-741. 


Housing Services

For connection to housing resources with the city of Tacoma please contact 311. 


Associated Ministries Housing Assistance 253-682-3401

Pierce County Housing Authority 253-620-5400

Shared Housing Services 253-272-1532

Hen Program/Share and Care Housing 253-682-3401
Rebuilding Together South Sound 253-238-0977

Habitat for Humanity 253-627-5622


Homeless Mobile Response Teams/Assistance

Comprehensive Life Resources PATH team 253-396-5065

Greater Lakes PATH team 253-307-5413


Hotel Voucher Program

St. Vincent de Paul 253-426-1710


Outpatient Behavioral Health Services

Sea Mar Behavioral Health 253-396-1634

Comprehensive Life Resources 253-396-5800

Greater Lakes Mental Health 253-620-5800


Substance Use Disorder Services

Northwest Integrated Health 253-200-0300

Recovery Cafe 253-533-9361 


Other Services

DSHS Building - assistance with identification, food, and health benefits.

Valeo Vocation 253-301- 2134

Pierce County Court District Resource Center 253-798-7631.

Safe Parking - coalition to end homelessness

TFD CARES resources list