Performance management reporting provides information on the efficiency and effectiveness of the City of Tacoma’s operations. The City hopes that by making this information accessible, citizens will be better informed about the effectiveness of some City programs, how tax revenues are being spent, and progress toward the City's goals.
24/7 Performance Reporting
Tacoma 24/7 is a quarterly report on 24 performance measures in seven key service areas. The service areas and measures were selected due to their connection to the City Council’s strategic priorities, relevancy to citizens, policy makers, and city management, and ability to be collected quarterly.
20162016 Tacoma 24/7: Third Quarter Report
2016 Tacoma 24/7: Second Quarter Report
2016 Tacoma 24/7: First Quarter ReportHistorical Reports
2015 Tacoma 24/7: Fourth Quarter Report
2014 Tacoma 24/7: Year End Report
2013 Tacoma 24/7: Year End Report
Budget Book Performance Measures
The following is the quarterly update on the performance measures listed in the 2015-2016 Budget. Performance measures provide information on the efficiency and effectiveness of the City of Tacoma’s operations.
Each measure includes a measure description, historical performance information, current quarterly actuals and targets, and tracking indicators. Below are links to reports reflecting departments' progress on their performance measures over the course of the 2015-2016 biennium.
20162015-2016 Budget Performance Report: Third Quarter 2016
2015-2016 Budget Performance Report: Second Quarter 2016
2015-2016 Budget Performance Report: First Quarter 2016
- Received the ICMA Certificate of Excellence in Performance Management for the fourth straight year
- Developed new departmental goals and performance measures which link operations to the City's Strategic Plan, Tacoma 2025. Take a look at these new measures in the 2017-2018 Proposed Budget document. We will begin reporting on these new goals in 2017.
- Provided quarterly reports and led conversations between departments, City Manager, and City Council on key indicators.
- Passed an Open Data Resolution in 2016 with the full support of the City Council stating the City's commitment to proactively release data and establish an Open Data workgroup.
- Developed partnerships to advance the City's data analytic efforts, including being selected as a What Works Cities (WWC), participating as a member of the WWC Pacific Northwest Cohort and Police Recruitment Cohort, and joining the Government Performance Consortium.