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TacomaFIRST 311

Customer Support Center and Tax and License Office Will Be Relocating

The City of Tacoma’s Customer Support Center which provides a “one-stop shop” for City services, and offers a concierge feel in the way of reception, face-to-face interaction, 311 telephone support, online resources and mobile app connectivity, is relocating to a larger space on the second floor of the Tacoma Municipal Building (747 Market Street, Room 220).

 

As part of continued efforts to further the “one-stop shop” experience, the City's Tax and License Office is also relocating to the new Customer Support Center location. Both moves are scheduled to take place in December 2016. Staff will continue to be available throughout this time period at each of the original locations to ensure that customers are able to access services without interruption.  

 

Since launching in the fall of 2013, the needs of more than 136,000 Tacoma community members have been addressed by the Customer Support Center.

 

Visit the City’s new Customer Support Center location, which will include the newly relocated Tax and License Office, on the second floor of the Tacoma Municipal Building (747 Market Street, Room 220) starting on January 3, 2017.

 

Online Resources

Ask a question with TacomaFIRST 311Customers can continue to utilize TacomaFIRST 311 online resources to access more than 700 answers to commonly asked City-related questions, submit and track more than 70 types of requests for City services, and direct questions to City departments. 

Mobile App 

 

Download the TacomaFIRST 311 mobile app for your Apple device in the Apple App Store
Download the TacomaFIRST 311 mobile app for your Android device in the Google Play Store

The TacomaFIRST 311 mobile app - available for both Apple and Android devices - continues to be available to customers who wish to make and track non-emergent City service requests, and find answers to frequently asked questions, from anywhere with smartphone connectivity.

  

 

Telephone Support

Customers can continue to dial 311 within Tacoma city limits or (253) 591-5000 from anywhere else. 

Contact

747 Market Street
Second Floor
Tacoma, WA 98402
(253) 591-5000
email
Map and Directions

Monday through Friday
8 AM - 5 PM
Except observed holidays

La'Toya Mason
Customer Support Center Manager
(253) 591-5028
email

Customer Support survey