• City of Tacoma QA
  • City of Tacoma Data




Phone and Online Tools for Customers

Customers Encouraged to Utilize Telephone and Email Support, 311 Mobile App Connectivity and Online Resources When Possible

FOR IMMEDIATE RELEASE

March 12, 2020

 

MEDIA CONTACTS

Tanisha Jumper, Media and Communications, tjumper@cityoftacoma.org, (253) 591-5152
Maria Lee, Media and Communications, maria.lee@cityoftacoma.org, (253) 591-2054

 

City of Tacoma's Customer Support Functions Align With Coordinated Community Response to COVID-19

--Customers Encouraged to Utilize Telephone and Email Support, 311 Mobile App Connectivity and Online Resources When Possible--
 
With staff stepping up cleaning of high-touch surfaces including door handles, customer counters and seating areas – and use of hand sanitizer dispensers being made available for visitors – all customer support functions at the City of Tacoma are in alignment with the community’s coordinated response to COVID-19.  

While public-facing areas throughout the City of Tacoma – such as the Customer Support Center, the Tax & License Office, the permitting counter in Planning and Development Services and the service counters at Tacoma Public Utilities – continue to offer in-person support, when possible, customers are encouraged to observe the precautionary measures recommended by the Centers for Disease Control, which include practicing social distancing strategies.
 
Besides in-person support, the City of Tacoma offers telephone and email support as well as online resources. 
 
Customer Support Center
311 from within Tacoma 
or (253) 591-5000 
csc@cityoftacoma.org
cityoftacoma.org/customersupportcenter
 
Tax and License Office
(253) 591-5252
licenseinfo@cityoftacoma.org
taxinfo@cityoftacoma.org
cityoftacoma.org/taxandlicense
filelocal-wa.gov

Planning and Development Services
Permitting Counter

(253) 591-5030
Click here for email contacts.
tacomapermits.org

Environmental Services
(253) 502-2100
solidwaste@cityoftacoma.org
Click here for more information on customer service options.

Tacoma Public Utilities
(253) 502-8600
Click here for more information on customer service options.
 
The TacomaFIRST 311 mobile app – available for both Apple and Android devices – continues to be available to customers who wish to make and track non-emergent City service requests, and find answers to frequently asked questions, from anywhere with smartphone connectivity.
 
As the situation evolves, information about the City’s response to COVID-19 will be posted on the “What’s Going On” section of the City’s website. Information about COVID-19 is available at TPCHD.org/coronavirus.

###