• City of Tacoma QA
  • City of Tacoma Data

Human Services Division

The Human Services Division implements the City's human services initiatives and oversees the numerous non-profit programs under contract with the City to help meet the needs of Tacoma residents.   The non-profit programs funded by the City strengthen our community by working to provide basic needs such as food, shelter, and safety, increase adult self-sufficiency by education and employment services, and help our youth overcome barriers to success and develop the skills necessary to become productive citizens. 


Human Services Contracting

This section facilitates community-wide solutions through strategic funding of effective human services programs and proactive partnerships. The contracting section is responsible for developing and implementing the Human Services Strategic Plan, as well as facilitating the contracting process with local public and non-profit agencies. Every human services contract contains provisions for system development participation, collaboration among providers for system impact, equity and inclusion to institutionalize equity, diversity and inclusionary practices and performance measures that measure the impact of services in the lives of City residents.


Senior Services

The City of Tacoma owns and operates the Beacon and the Lighthouse Activity Centers for residents of Tacoma aged 60 years and older. Each center provides a comprehensive array of programs designed to improve and maintain health, stimulate learning, and provide socialization, recreational, and volunteer opportunities. Services include a daily nutritional lunch and transportation for those who no longer drive.

Housing First

Housing First is an innovative model to help homeless individuals move to permanent supportive housing. Another objective of this program is to clean and permanently close homeless encampment sites around the City.

Tacoma Pierce County Coalition to End Homelessness

The Coalition's goal is to end chronic homelessness in the next ten years, prevent its recurrence, and decrease its effect on the community. The Coalition also provides resources and referrals for many services vital to homeless individuals.

Tacoma Gang Reduction Project

The Tacoma Gang Reduction Project is working to reduce and prevent gang violence through prevention, intervention and suppression efforts.

Mental Health and Substance Use Disorder Initiative

Having an engaged, vibrant, and productive citizenry is at the heart of a thriving community and economic development. The City of Tacoma has joined jurisdictions all over the state to implement a 0.1% increase in the sales tax for substance use disorder, mental health treatment services, or therapeutic courts.


Crisis Text Line 

The City has partnered with Crisis Text Line to create a free, local 24/7 Crisis Text line. Anyone, in any type of crisis, can text “HEAL" to 741741. A trained crisis counselor will receive the text and respond quickly. The text line is anonymous and the information stays confidential.

Human Services Commission

The commission conducts public hearings, accepts and reviews proposals, selects projects and makes recommendations to the City Council. Also serves as a resource to the City Council and City Staff for implementation of the City's Human Services Strategic Plan. 


Free Tax Preparation

You can chat online with a representative that will guide you through the process of filing your taxes with the Federal government (IRS) or you can go directly to a free online service for filing your taxes.  www.MyFreeTaxes.com is brought to you by United Way.   


Additional Information

Pamela Duncan
Human Services Division Manager
(253) 591-5057