Image of the TacomaFIRST logo 
Building on City Manager T.C. Broadnax’s commitment to government transparency through core service delivery, continuous improvement and credibility, the City of Tacoma has launched a new customer service effort that provides residents, businesses and visitors to Tacoma with an enhanced level of access to City services.

The mission of the TacomaFIRST (Fast Information Resource Service Team)
Customer Support Center is to deliver exemplary service to Tacoma residents and visitors, and provide quick access to services through automation, 311 telephone support, online access to CityQA and face-to-face interaction.

One Call, One Click, One Visit!

Customer Surveys

Please take a moment and submit your comments by completing the TacomaFIRST 311 Customer Satisfaction or Online Customer Support surveys.

Link to the Tacoma FIRST 311 customer satisfaction survey on Survey Monkey

Link to CityQA from the City of Tacoma
CityQA allows you the ability to submit and track your requests online for City services, and find answers to questions pertaining to City policies and programs.
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3-1-1 is a centralized telephone number that provides live and after-hours voicemail support for callers seeking City services. To call from outside the city, dial 253.591.5000


La'Toya Mason
TacomaFIRST Customer Support Center Manager
(253) 591-5028

747 Market Street
Second Floor
Tacoma, WA 98402
Map and Directions

Monday through Friday
8 AM - 5 PM
Except observed holidays