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TacomaFIRST 311

The TacomaFIRST 311 Customer Support Center provides a “one-stop shop” for services, and offers a concierge feel in the way of reception, face-to-face interaction, 311 telephone support, online resources and mobile app connectivity.

Since launching in the fall of 2013, the needs of more than 90,000 Tacoma residents have been addressed by the TacomaFIRST 311 Customer Support Center. 

Online Resources

Ask a question with TacomaFIRST 311TacomaFIRST 311's online resources include easy access to more than 700 answers to commonly asked questions, the ability to submit and track more than 70 types of requests for services, and the ability to direct questions to City departments.

Mobile App Connectivity

Download the TacomaFIRST 311 mobile app for your Apple device in the Apple App Store
Download the TacomaFIRST 311 mobile app for your Android device in the Google Play Store
TacomaFIRST 311's mobile app gives you the ability to make and track non-emergent service requests, and find answers to frequently asked questions, from anywhere with smartphone connectivity. The app is available for Android and Apple devices. 

747 Market Street
Second Floor
Tacoma, WA 98402
(253) 591-5000
Map and Directions

Monday through Friday
8 AM - 5 PM
Except observed holidays

La'Toya Mason
Customer Support Center Manager
(253) 591-5028

Customer Support survey