Process Improvement Projects
Departments can request assistance from the Continuous Improvement Initiative (CII) to facilitate process improvement projects on issues within their workgroup or cross-functional processes. CII works with the department using the CII framework, performance metrics, strategic planning, and process improvement methodologies to complete in-depth process reviews to enhance the efficiency of processes and operations.
Data Analytics and Performance Management
Performance Management System
The City’s Performance Management System was greatly updated in 2016. The new system links departmental operations to the Strategic Plan and incorporated this information into the Biennial Budgeting process. Check out the City’s new Goals and Performance Measures included in the 2017-2018 Proposed Budget. A online reporting system will debut in 2017. View past reports.
Data Analysis and Dashboards
We serve as internal consultants for departments wanting to expand on their performance management or data analytic efforts. We have assisted departments with identifying sources of data, tools for creating dashboards, and identifying meaningful measures.