In order to increase transparency, accountability, and responsiveness for citizens and employees, the City of Tacoma has instituted a conduct Complaint Management System. This public, Web-based system will benefit both citizens and employees who have a complaint regarding the conduct of City employees or officials. Citizens can enter complaints directly into an online complaint form, submit paper copies of the form, or direct complaints at any time to any City employee or official. Employees may also enter complaints about the inappropriate conduct of other employees within the organization.
Use this link if you wish to file an ethics or conduct complaint.
Is the complaint about service or conduct?
The following example serves as a simple guide:
- Service Example: Solid waste collection service misses your street on pick up day
- Conduct Example: A city employee treats you rudely or uses foul language
Is there enough information with this complaint to conduct a meaningful investigation?
- Poor Example: A city employee was irresponsible with their vehicle.
- Good Example: After an altercation, the driver of Code Enforcement truck number 123 intentionally hit my mailbox at 456 Main Street, at 9:30 am, Friday, February 30.
Report service complaints through https://www.tacomaservices.org/
E-mail contact for this page: Community Relations Office